Terms of Service

Please read these Terms carefully before using the Platform or placing an Order. By creating an account, browsing, or placing an Order on the Platform, you agree to be bound by these Terms.

1. Operator and Marketplace Role

1.1 "Platform" means the Sportsaddict website at sportsaddictofficial.my, together with any related mobile site or application, operated by BRAXTUS SDN. BHD. (Company No. 201001003351 / 887936-A).

1.2 "we", "us", "our" means BRAXTUS SDN. BHD., trading as Sportsaddict. "you", "your" means any person who browses, registers an account on, or buys through the Platform.

1.3 "Seller" means any brand, merchant or supplier that lists and sells Products through the Platform, including where BRAXTUS SDN. BHD. is itself the Seller.

1.4 "Product" means any goods offered for sale through the Platform. "Order" means a request by you to purchase Products. "Contract" means the contract of sale formed under clause 3.

1.5 Headings are for convenience only. Where these Terms refer to a law, they include that law as amended or replaced from time to time.

1.6 Intermediary role. The Platform is an online marketplace. Unless the Product page states that we are the Seller, the contract of sale for a Product is between you and the relevant Seller, and we act as an intermediary that provides the Platform, facilitates ordering and collects payment on the Seller's behalf.

1.7 Seller identity. The name and contact details of the Seller are shown on the Product page or at checkout, and in your order confirmation.

1.8 Seller responsibility. Sellers are responsible for the accuracy of their listings, the quality, safety, description and legality of their Products, and, unless stated otherwise, for dispatch, returns, refunds and after-sales service. We do not manufacture, inspect or take title to Sellers' Products.

1.9 Our support role. We will make reasonable efforts to help resolve disputes between you and a Seller as set out in clause 12, but we are not a party to the Contract unless we are the Seller.

2. User Accounts, Eligibility and Data Accuracy

2.1 Age. You must be at least 18 years old and have legal capacity to enter into a binding contract to create an account or place an Order.

2.2 Accurate information. You must provide accurate, current and complete information (including name, contact details, delivery address and any size or variant selections) and keep it updated. We and the Seller are not responsible for failed or delayed delivery, or incorrect Products, caused by information you provided incorrectly.

2.3 Account security. You are responsible for keeping your login credentials confidential and for activity under your account. Notify us immediately at saeasystore2026@gmail.com if you suspect unauthorised use. We are not liable for loss caused by unauthorised use of your account unless it results from our failure to take reasonable security measures.

2.4 One account. You may not create accounts using false identities or create multiple accounts to abuse promotions or evade a suspension.

3. Products, Pricing and Orders

3.1 Product information. We and Sellers make reasonable efforts to ensure Product descriptions, images, specifications and prices are accurate. Colours may vary by screen, and minor variations in packaging or design may occur.

3.2 Prices. All prices are in Malaysian Ringgit (MYR) unless stated otherwise and, where applicable, are shown inclusive or exclusive of SST as indicated at checkout. Delivery fees and other charges are shown before you confirm your Order.

3.3 Pricing and stock errors. If a Product is listed at an obviously incorrect price or is out of stock, we or the Seller may cancel the affected Order before dispatch and will refund any amount paid in full. We will notify you of the cancellation.

3.4 Availability. All Products are subject to availability. Stock shown is not a guarantee until your Order is accepted under clause 3.

3.5 Restricted items. Certain Products may be subject to age restrictions, import/export controls or other legal requirements. You are responsible for ensuring you may lawfully purchase and use them.

3.6 Offer. Placing an Order is an offer to buy the Products. We will send an acknowledgement email; this is not acceptance.

3.7 Acceptance. A Contract is formed when we send you an order confirmation or when the Product is dispatched, whichever is earlier. If an Order contains Products from multiple Sellers, each Seller's Products form a separate Contract and may be dispatched separately.

3.8 Right to decline. We or the Seller may decline or cancel an Order (in whole or part) for reasons including stock unavailability, pricing error, inability to verify your identity or payment, suspected fraud, or if the Order breaches these Terms. If we cancel after you have paid, we will refund the amount paid for the cancelled item(s) in accordance with clause 7.

4. Payment Processing and No Storage of Card Information

4.1 Payment methods. Payment can be made by the methods displayed at checkout. Payment is due in full when you place your Order.

4.2 Third-party gateways. Payments are processed by independent, PCI-DSS compliant payment service providers. We do not collect, process or store your full card number, CVV or online banking credentials on our servers.

4.3 Billing descriptor. Your statement may show "[BILLING DESCRIPTOR]" as the merchant. By paying, you authorise us to collect payment on behalf of the Seller(s) for your Order.

4.4 Failed or disputed payments. We may hold, cancel or reverse an Order if payment is not received, is declined, or is later reversed. If you initiate a chargeback, please contact us first so we can try to resolve your concern; we may share Order information with the payment provider and the Seller to respond to a chargeback.

4.5 Fraud prevention. We may carry out verification and fraud checks and may delay or cancel Orders we reasonably suspect are fraudulent. Where an Order is cancelled for suspected fraud and it is later determined to be genuine, we will refund the full amount paid.

5. Sales and Service Tax (SST)

5.1 SST. Where a Product or service is subject to Sales Tax or Service Tax under Malaysian law, the applicable tax will be shown at checkout. We or the relevant Seller, as applicable, is responsible for charging, declaring and remitting such tax to the Royal Malaysian Customs Department.

5.2 Other charges. You are responsible for any other applicable duties, levies or taxes, including import duties on cross-border deliveries, unless stated otherwise at checkout.

6. Delivery

6.1 Delivery areas and fees. We deliver to the areas and at the fees shown at checkout. Estimated delivery times are estimates only and are not guaranteed, but Sellers will use reasonable efforts to dispatch within the stated handling time of 3 working days.

6.2 Risk and title. Risk of loss or damage passes to you on delivery to the address provided. Title passes to you on full payment and delivery.

6.3 Failed delivery. If delivery fails because of incorrect address details, absence, or refusal to accept delivery, the Seller or courier may re-attempt delivery, hold the parcel, or return it. Additional delivery costs and, where Products are returned to the Seller, a reasonable restocking or handling fee may apply, but this does not affect any statutory rights you have.

6.4 Inspect on receipt. Please inspect your parcel on receipt and notify us within 3 days of delivery of any damage, missing items or wrong Products, with photos or video where possible.

7. Cancellations, Returns, Refunds and Product Defects

7.1 Cancellation before dispatch. You may request cancellation before the Seller has dispatched your Order through your account or by contacting support. If dispatch has already occurred, the return process applies.

7.2 Returns. You may return Products within 7 days of delivery if they are defective, damaged, not as described, or the wrong item. days, if unused and in original packaging.] Individual Sellers may offer more generous return terms, which will be shown on the Product page.

7.3 Non-returnable items. Unless defective or not as described, the following may not be returned: personal care or hygiene items once opened, perishables, custom-made items, digital goods, and items marked as final sale.

7.4 Refunds. Approved refunds will be made to the original payment method within 14 working days after we or the Seller receive and approve the returned Product (or approve the claim). Processing times by banks or card issuers may vary.

7.5 Your statutory rights. Nothing in these Terms limits any rights you have under the Consumer Protection Act 1999, the Consumer Protection (Electronic Trade Transactions) Act 2012 or other mandatory law.

7.6 Statutory guarantees. Products must be of acceptable quality, fit for their purpose and match their description, as required by the Consumer Protection Act 1999. If a Product does not meet these guarantees, you may be entitled to a repair, replacement or refund.

7.7 Manufacturer and Seller warranties. Some Products come with a manufacturer or Seller warranty. The warranty terms are provided by the warranty giver and are in addition to your statutory rights.

7.8 Claims process. To make a claim, contact us at saeasystore2026@gmail.com with your Order number and details. We will pass your claim to the relevant Seller and help coordinate a resolution.

7.9 Product recalls and safety. If a Product is recalled or found unsafe, we or the Seller may contact you and you must follow the instructions given.

8. Acceptable Use, Reviews and Promotions

8.1 Acceptable use. You must not: (a) use the Platform for unlawful purposes; (b) provide false information; (c) interfere with or disrupt the Platform or its security; (d) use bots, scrapers or automated tools without our written consent; (e) attempt to gain unauthorised access to any account or system; (f) abuse promotions, vouchers or return policies; or (g) harass or abuse our staff, Sellers or other users.

8.2 Reviews and user content. If you post reviews, photos or other content, you confirm that it is truthful, lawful, does not infringe third-party rights, and is not defamatory or misleading. You grant us a non-exclusive, worldwide, royalty-free, sub-licensable licence to use, display and reproduce that content on the Platform and in our marketing, for as long as it remains on the Platform.

8.3 Moderation. We may remove content that we reasonably believe breaches these Terms or the law.

8.4 Terms of promotions. Vouchers, discount codes, free-shipping offers and loyalty rewards are subject to the terms stated with the promotion, are not exchangeable for cash, and may be withdrawn or amended before use.

8.5 Misuse. We may void a promotion or related Order if we reasonably suspect misuse, fraud or breach of its terms.

9. Right to Refuse Service, Suspension and Termination

9.1 Our rights. We may suspend or terminate your account, restrict access or cancel Orders if you breach these Terms, we reasonably suspect fraud or abuse, you create risk or harm for us, Sellers or other users, or we are required to do so by law.

9.2 Effect. Termination does not affect rights or obligations that have already arisen, including payments due and refunds owed for cancelled Orders.

9.3 Your rights. You may close your account at any time by contacting us or through your account settings, subject to completing any pending Orders.

10. Intellectual Property and Third-Party Links

10.1 Platform IP. The Platform, including its design, layout, text, graphics, logos, software and code, is owned by or licensed to us and is protected by intellectual property laws. You may not copy, modify, distribute or create derivative works from it without our written permission, except for personal, non-commercial use.

10.2 Seller and brand IP. Brand names, trade marks and product images remain the property of their respective owners and are used under licence or permission.

10.3 Infringement complaints. If you believe content on the Platform infringes your rights, please contact saeasystore2026@gmail.com with details of the work, the location of the infringing content and your contact information. We will review and may remove content as appropriate.

10.4 External sites. The Platform may link to third-party sites or services. We do not control or endorse them and are not responsible for their content, products or privacy practices. Your use of them is at your own risk and subject to their terms.

11. Platform Availability, Liability, Indemnity and Force Majeure

11.1 Availability. We aim to keep the Platform available but do not guarantee uninterrupted or error-free access. We may suspend access for maintenance, security or technical reasons.

11.2 Changes to the Platform. We may modify, suspend or discontinue any part of the Platform. We will give reasonable notice of material changes where practicable.

11.3 Changes to these Terms. We may update these Terms from time to time by posting the revised version on the Platform with a new "last updated" date. Changes apply to Orders placed after the update. If you do not agree with the revised Terms, you should stop using the Platform. Continued use constitutes acceptance. For material changes we will try to give at least 30 days' notice before they take effect, and will notify registered users by email.

11.4 As-is. To the extent permitted by law, the Platform is provided "as is" and "as available", and we do not warrant that it will be uninterrupted, secure or error-free.

11.5 Limitation. Subject to clause 11.7, and to the extent permitted by law, we are not liable for (a) indirect or consequential loss, loss of profit, revenue, data or goodwill; or (b) loss arising from the acts, omissions, Products or services of Sellers or other third parties (including couriers), except where we are the Seller of the relevant Product.

11.6 Cap. Subject to clause 11.7, our total aggregate liability to you arising from any Order or claim relating to the Platform will not exceed the total amount you paid for the relevant Order.

11.7 Liability that cannot be excluded. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded or limited under Malaysian law (including under the Consumer Protection Act 1999).

11.8 Your indemnity. You agree to indemnify us against losses, claims and reasonable legal costs arising from your breach of these Terms, your unlawful use of the Platform, or content you post that infringes third-party rights, to the extent permitted by law.

11.9 Events beyond control. Neither we nor Sellers are liable for delay or failure to perform caused by events beyond reasonable control, including natural disasters, extreme weather, fire, flood, epidemic, government orders or lockdowns, war, terrorism, civil unrest, strikes, supply chain or courier disruption, customs delay, utility, telecom or internet failure, or failure of third-party service providers.

11.10 Consequences. We or the Seller will take reasonable steps to notify you and to resume performance. If the delay continues for more than 14 days, you may cancel the affected Order and receive a refund of amounts paid for undelivered Products.

12. Privacy, Complaints, Governing Law and General

12.1 Privacy Policy. We process personal data in accordance with the Personal Data Protection Act 2010 and our Privacy Policy at [URL], which forms part of these Terms.

12.2 Sharing with Sellers. We share the information needed to fulfil your Order (such as name, address, phone number and Order details) with the relevant Seller(s), couriers and payment providers. These parties must handle your data only for fulfilling your Order and as permitted by law.

12.3 Marketing. We will send you marketing messages only with your consent, and you may unsubscribe at any time.

12.4 Contact us first. If you have a complaint, please contact us at saeasystore2026@gmail.com / [PHONE] / [ADDRESS] with your Order number. We aim to acknowledge complaints within 2 working days and respond substantively within 3 working days.

12.5 Seller disputes. Where your complaint concerns a Seller, we will refer it to the Seller and may facilitate a resolution, including mediation.

12.6 External options. Nothing prevents you from referring a dispute to the Tribunal for Consumer Claims Malaysia (Tribunal Tuntutan Pengguna Malaysia), the Ministry of Domestic Trade and Cost of Living (KPDN), or the courts.

12.7 Entire agreement. These Terms, together with the Privacy Policy and any policies referred to in them, form the entire agreement between you and us regarding use of the Platform.

12.8 Severability. If any provision is found invalid or unenforceable, the rest remains in effect.

12.9 No waiver. Failure to enforce a right is not a waiver of that right.

12.10 Assignment. We may assign or transfer our rights under these Terms to an affiliate or successor. You may not assign your rights without our written consent.

12.11 Notices. We may give notices by email, in-Platform message or by posting on the Platform. You may contact us at the details in clause 12.4.

12.12 Language. These Terms are written in English. A Bahasa Malaysia version may be provided for convenience; if there is a conflict, the English version prevails.

12.13 Third-party rights. Sellers may rely on provisions of these Terms that are expressed to benefit them, but otherwise no person other than you and us has rights under these Terms.

12.14 Governing law. These Terms and any dispute relating to them or the Platform are governed by the laws of Malaysia.

12.15 Jurisdiction. Subject to clause 12.6 and any mandatory consumer rights, the courts of Malaysia have non-exclusive jurisdiction.

Contact and Seller Information

BRAXTUS SDN. BHD. (Company No. 201001003351 / 887936-A), trading as Sportsaddict

Registered address: NO-10G, JALAN 5/4C, DESA MELAWATI, KUALA LUMPUR

Email: saeasystore2026@gmail.com